FAQs

Tickets

Do I need to pre-book my tickets?

Yes, tickets are limited for each time slot so must be pre-booked to guarantee entry and avoid disappointment.

How will my tickets arrive?

Your ticket will be emailed to you at the time of booking. Please note: if this doesn’t arrive in your inbox please check your junk / spam folder.

Is there a member’s discount?

We cannot offer Cotswold Farm Park members an exclusive discount, however there will be a 20% discount for all early bird bookings made before October 31st. Members will receive an email to book at this price well in advance.

Is there a concessions or senior citizen’s price?

Yes, we will be providing senior citizens (60+) with a discounted rate.

Do children need to pay?

Yes, all children between the ages of 2 and 15 years will require paid entry. A full list of our prices is available when booking.

Can my tickets be changed?

Yes, although depending on circumstance this change may come at an admin fee of £2 per ticket. For a full break down, please read our terms and conditions.

What happens if I cannot attend?

Our Tickets are non-refundable, however if we have space available you may move your booking to a future time and date. You will be charged an admin fee of £2 per ticket for this service.

Will refunds be offered if the event is cancelled due to poor weather conditions?

In the unlikely event Cotswold Farm Park has to cancel the event before the advertised start time, you will be able to move your booking to a future date free of charge.

If, for any reason, Cotswold Farm Park has to cancel the entire Enchanted Light Trail festival, all tickets will be refunded.

Parking & Accessibility

Will there be plenty of free parking?

There is plenty of free parking on site.

How far is the walk around the Enchanted trail?

The Enchanted Light trail will take approximately 60-90 minutes to complete.

Is it wheelchair/pushchair friendly?

Our trail makes use of the paths around the park, however these may be gravel/woodchip in places and have a slight incline/decline at times. It is accessible for wheelchairs and pushchairs, but can get muddy!

Is site re-entry allowed? What do I do if I need to pop back to the car?

Yes, you will be able to re-enter the Enchanted Light Trail event, please keep your wristbands with you and show them to the admissions team on re-entry.

Can we book a wheelchair?

Please book in advance for wheelchair loan by calling 01451 850 307, these are available on a first come first served basis.

Are dogs allowed into the event?

Unfortunately we can only welcome assistance dogs on site.

Opening Times

What is the start/end time of the event?

The start time is 4:30pm with last entry at 7.30pm. We will begin to wind down by 9.30pm to be closed for 10pm.

Our timed booking is for 4.30pm, can we stay all evening?

Yes, the time booked for is the earliest you can arrive on site, you are then welcome to stay as long as you like. We do however ask that you arrive within your booking window and do not arrive before the time on your booking.

Can we arrive earlier in the day for the event?

Our Enchanted Light Trail is a special event outside of our normal Farm Park admission times. You are welcome to visit Cotswold Farm Park earlier in the day but standard daytime admission charges apply. Please note that on these days Cotswold Farm Park will close to the general public at 3pm before Enchanted Light Trail begins.

How do the time booking slots work?

Your time slot is the start time of your trail session – the trail itself should take around 90 minutes to complete. Please try to arrive within half an hour of your start time. Trail start times are staggered to ensure social distancing is possible. Please follow current government guidelines in terms of how many people you book for on the night and be mindful of others’ space when following the trail.

Food & Drink/General

Will the café be open?

Our Ox Shed Cafe will be open during the event. There will also be plenty of refreshments on offer at various points throughout the experience. There will also be a selection of hot and cold food and drink options available.

Will there be a Christmas Market?

Our fantastic gift shop will be open, selling plenty of festive delights including Christmas cards, decorations, foodie treats, gifts and local crafters.

Will Father Christmas be at Enchanted?

We were unable to book Father Christmas, he is unable to visit our Enchanted Light Trail due to his very busy schedule.

Does the trail include access inside of the Farm Park?

Not directly. Our Enchanted Light Trail weaves and winds around our site on a designated path. This will not take you inside our animal barns. This is an outdoor trail. Refreshments and toilet facilities will be available throughout the route. Please dress appropriately for the outdoors and the winter weather.

Is food and drink included in the ticket price?

No, the food and drink are not included in the ticket price.

Please remember to bring your card or a form of contactless payment as we are now a cashless site. Thank you.

What can I see and do at Cotswold Farm Park's Enchanted Light Trail?

Our Enchanted Light Trail is a night time outdoor event consisting of various static and interactive lighting installations throughout the farm park. There is a set trail to follow which takes you from the visitor centre area right the way to the park’s boundaries and back. You will get the chance to see Cotswold Farm Park filled with colour, light and sound. There will be fire pits, a festive shop and food and drink will be available at various points along the route.

Weather

What happens if it is raining or snowing?

Please come prepared! We recommend that you bring warm clothing and footwear for the outdoors and winter weather. Unless the weather presents a safety issue, the event will go ahead as normal.

If the rain or any extreme weather conditions present a safety issue, notification of cancellation will be made on Cotswold Farm Park’s Enchanted Light Trail social media channels. As well as on Cotswold Farm Park’s Facebook, Instagram and Twitter. Please see your booking terms and conditions for the refund policy.

PLEASE NOTE

Due to the nature of the event, there will be limited lighting in places around the site. Please keep to the lit paths and keep track of younger visitors. Paths are uneven in places and may be slippery under foot in poor weather, so please wear suitable footwear. We advise visitors to wrap up warm as the event takes place throughout the grounds with little indoor shelter.

In order to not detract from the experience, please leave any torches or portable lights at home.

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