Book with confidence
Is it safe?
Visitor safety will always be our main priority; we have put in place all of the necessary processes to qualify for the ‘We’re Good to Go’ industry standard from VisitBritain, as well as some of our own measures. These include:
- Staggered arrival times
- Limited capacity of tickets
- Mask zones in our indoor areas
- Handwashing and sanitiser stations throughout the park
- Well-ventilated indoor spaces (and of course, lots of outdoor space!)
- Enhanced cleaning and hygiene procedures
What if I have to cancel?
We recognise that it’s still really tricky to book events and days out in advance; we want you to know that your money is in safe hands. If you are forced to change your plans due to COVID, your booking can be moved to an alternative date or if this isn’t possible, your booking will be refunded.
This would be the case if you contracted COVID, if you could not travel to us due to a change in government restrictions, or if the event had to be cancelled due to a change in government guidance which forces us to close, or otherwise makes the event inoperable at its intended level of experience.
If you find yourself in a situation where you are not able to visit due to COVID, please do make us aware before your booked timeslot.
Full details of our ‘book with confidence’ policy can be found in our ticketing terms and conditions.