Visitor Guidance

The Farm Park is open from 9.30am daily.

We will be operating hourly timeslots for entries, these must be pre-booked online.

The Ox Shed (bar and shop) welcomes customers from 8.30am and is free to enter – you don’t need to buy tickets to the Park..

The Farm Park’s standard closing time is 5.00pm.

Do I need to book?

To allow us to manage the Park’s capacity and stagger arrivals, we are currently asking all guests (with the exception of those staying on the campsite) to pre-book their visit to us, including members. This is to ensure a safe and enjoyable visit for all.

When booking, there is a choice of arrival times for each day and we ask that guests aim to arrive and enter the park within their chosen time slot.

The new ‘rule of 6’ will apply on our site. This means that you should only purchase up to 6 tickets in one transaction. Please avoid close social interaction with anyone outside of the group you are with.

Please note that we will be operating a cashless system on site and will only be able to take payments for food and drink by card.

Is your indoor play open?

Following the latest government guidelines, we are now able to open our Adventure Barn! This is a fun, immersive environment with ride on toys and sandy beach. We recommend the Adventure Barn to best suit play for 2-6 year olds.  For parents, ‘The Shed’ Café will also be open serving hot and cold drinks.

As this is an indoor environment, unless exempt or consuming food & drink purchased on site, please wear face coverings at all times.

In order to manage capacity, we will be running pre-booked hourly sessions for £1 per person. Once you’ve booked your Farm Park tickets, your confirmation email will provide you with a link to book your slot online.

Although the cost of your session is non-refundable, it can be deducted from any food or drink purchased inside the Adventure Barn during your session.

Dolly’s Playpen (soft play for under 4’s) will remain closed.

Will your toilets be open?

Yes, our toilets will be open, and cleaned regularly.

Will all of your activities be open?

All areas will be open, except for our Farm Safari and Dolly’s Playpen (soft play for under 4’s). There will be no animal handling or demonstrations for the time being.

Can I buy food?

Yes, we are operating a takeaway service from all or our outlets inside the park.

We are now also taking a limited number of table bookings for breakfast, lunch and dinner in The Ox Shed (which is outside the park and free to enter). You can reserve a table online by paying a £10 deposit, which will be deducted from your final food bill.

Can I bring a picnic?

Yes, you may bring a picnic, there are designated seating areas for picnicking at the Park.

Do I need to wear a face mask?

*As of the 8th August 2020, in line with government legislation, face coverings must be worn in all of our enclosed indoor areas.  This includes when you are ordering food and drink (i.e. from the Rare Breed Bar), visiting the discovery and animal barns, and when you browse or exit through the gift shop. If in doubt, please follow the onsite instructional signage.

How many people can I meet with?

Please continue to follow government advice whilst on site. The current guidelines can be found here

How will you ensure the site is COVID-secure?

  • We have placed additional sanitiser stations around the site, alongside our extensive handwashing facilities.
  • We will have park rangers on site ensuring that cleanliness is maintained throughout the day. They will also be on hand to answer any queries you may have.
  • Our team are working behind protective screens to ensure your safety and theirs.
  • We have carefully planned our visitor experience to ensure a safe and enjoyable day for all guests.
  • Facilities and contact points will be cleaned regularly.
  • Our indoor play equipment is closed and the Farm Safari is not currently operating.

I’m a Member – are there any changes to my Membership?

As we needed to close during lockdown earlier this year, the length of our closure was added to all active memberships (105 days, for those of you who weren’t counting!). Memberships have now been re-launched, with a brand new term-time weekday Saver option, and they’re available to buy and renew online and on-site.

How will you ensure that other families behave appropriately?

We ask all parents and guardians to supervise their children and any others in their party who need additional help. We also ask that they encourage children to maintain distancing and follow hygiene procedures.

We have a responsibility to look out for each other. By working together, we can stay safe. You can keep up to date with official government guidance here.