Visitor Guidance

In line with the government’s roadmap to lead us out of lockdown, we’re busy making plans to re-open the Farm Park as an outdoor attraction on 12th April, just in time for the final week of lambing. The campsite will also be open for self-contained accommodation. We hope to open indoor areas and the rest of the campsite on 17th May, dependent on the restrictions easing.

The whole team here would like to say a heartfelt thank you to you all for your support over the last year – we can’t wait to welcome you back! If you have any questions not answered here, please get in touch.

Visitor Guidance

The Farm Park will be open from 9.30am – 5pm daily.

We will be operating half-hourly timeslots for entry, these must be pre-booked online.

The Farm Park shop will be open to welcome customers from 8.30am and is free to enter – you don’t need to buy tickets to the Park.

Between 12th April and 17th May, the Wildlife Walk will only be available to Farm Park visitors, to help us monitor our outdoor numbers while our indoor spaces remain closed.

To allow us to manage the Park’s capacity and stagger arrivals, we are currently asking all guests (with the exception of those staying on the campsite) to pre-book their visit to us, including members. This is to ensure a safe and enjoyable visit for all.

When booking, there is a choice of arrival times for each day and we ask that guests aim to arrive and enter the park within their chosen time slot.

Please be aware of others’ space and avoid close social interaction with anyone outside of the group you are with.

There is now a legal requirement for us to keep the name and contact number/address for every visitor over the age of 16, unless they have checked in using the Covid-19 app.

The quickest way to check-in on arrival is with the NHS Covid-19 app. If you don’t already have it, you can find out how to download it here: https://www.covid19.nhs.uk/

If you don’t have the app, we will ask you to provide a name and contact number or address when you arrive. Don’t worry; your information will not be used for any other purposes other than for the NHS Test and Trace.

In line with the government’s phased removal of restrictions, our indoor barns will not be able to open until 17th May at the earliest.

There will be no animal handling or demonstrations for the time being, but plenty of fun to be had in our outdoor play areas and lots of animal breeds to meet out on the walkway.

Yes, we are operating a takeaway service from all of our outlets inside the park.

Please note that we will be operating a cashless system on site and will only be able to take payments for food and drink by card.

Yes, you may bring a picnic, there are designated seating areas for picnicking at the Park.

Yes, our toilets will be open, and cleaned regularly.

In line with government legislation, face coverings must be worn in all of our enclosed indoor areas, including the toilets and when you browse or exit through the gift shop.  If in doubt, please follow the instructional signage on site.

Please continue to follow government advice whilst on site. The current guidelines can be found here.

  • We have placed additional sanitiser stations around the site, alongside our extensive handwashing facilities.
  • We will have park rangers on site ensuring that cleanliness is maintained throughout the day. They will also be on hand to answer any queries you may have.
  • Our team are working behind protective screens to ensure your safety and theirs.
  • We have carefully planned our visitor experience to ensure a safe and enjoyable day for all guests.
  • Facilities and contact points will be cleaned regularly.
  • Our indoor play equipment is closed and the Farm Safari is not currently operating.

With every COVID closure, our members have had their memberships extended by the length of time the forced closure period has lasted. If you are unsure of your new expiry date, you should be able to check it online.

Our memberships have now also been re-launched to include a brand new term-time weekday Saver option, and they’re available to buy online and at the Park.

We ask all parents and guardians to supervise their children and any others in their party who need additional help. We also ask everyone to maintain distancing and follow hygiene procedures.

We have a responsibility to look out for each other. By working together, we can stay safe. You can keep up to date with official government guidance here.