Visitor Guidance

The whole team here would like to say a heartfelt thank you to you all for your support over the last year – it’s so lovely to be welcoming you back!

If you have any questions not answered here, please get in touch.

Visitor Guidance

The Farm Park will be open from 9.30am – 5pm daily.

The Farm Park shop will be open to welcome customers from 8.30am and is free to enter – you don’t need to buy tickets to the Park.

We are operating half-hourly timeslots for arrival, which need to be pre-booked online (with the exception of those staying on the campsite). This allows us to manage the Park’s capacity and stagger arrivals, ensuring a safe and enjoyable visit for all.

It is currently a requirement for us to keep the name and contact number/address for every visitor over the age of 16, unless they have checked in using the Covid-19 app.

The quickest way to check-in on arrival is with the NHS Covid-19 app. If you don’t already have it, you can find out how to download it here: https://www.covid19.nhs.uk/

If you don’t have the app, we will ask you to provide a name and contact number or address when you arrive. Don’t worry; your information will not be used for any other purposes other than for the NHS Test and Trace.

All of our barns have now re-opened and indoor seating is available in the Ox Shed restaurant.

There will be no animal handling or scheduled demonstrations for the time being, but a member of the team will be on hand to answer any questions you have about the animals. As well as the indoor areas now being available, there are plenty of opportunities for outdoor play and lots of animal breeds to meet out on the walkway.

Yes, food outlets are open and serving takeaway across the site. Limited indoor seating is now available on a first-come, first-served basis, but there is also plenty of outdoor, undercover seating.

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Please note that we will be operating a cashless system on site and will only be able to take payments for food and drink by card.

Yes, you may bring a picnic, there are designated seating areas for picnicking at the Park.

Yes, all of our toilets are open and cleaned regularly.

In line with government legislation, face coverings must be worn in all of our enclosed indoor areas, including the barns, toilets and when you browse or exit through gift shop.  If in doubt, please follow the instructional signage on site.

Please continue to follow government advice whilst on site. The current guidelines can be found here.

Please be aware of others’ space and avoid close social interaction with anyone outside of the group you are with.

  • We have placed additional sanitiser stations around the site, alongside our extensive handwashing facilities.
  • We will have park rangers on site ensuring that cleanliness is maintained throughout the day. They will also be on hand to answer any queries you may have.
  • Our team are working behind protective screens to ensure your safety and theirs.
  • We have carefully planned our visitor experience to ensure a safe and enjoyable day for all guests.
  • Facilities and contact points will be cleaned regularly.
  • Our Farm Safari is not currently operating.

With every COVID closure, our members have had their memberships extended by the length of time the forced closure period has lasted. If you are unsure of your new expiry date, you should be able to check it online.

Our memberships have now also been re-launched to include a brand-new term-time weekday Saver option, and they’re available to buy online and at the Park.

We ask all parents and guardians to supervise their children and any others in their party who need additional help. We also ask everyone to maintain distancing and follow hygiene procedures.

We have a responsibility to look out for each other. By working together, we can stay safe. You can keep up to date with official government guidance here.