I have made a mistake on my booking, who should I contact?

Our Christmas Experience is suitable for all little ones, from babies to children. From soft-play to friendly animals, indoor barns to weekday sessions, all the activities are perfect for little hands and our helpful elves understand tiny attention spans and sensory needs.

Our baby ticket includes a personalised meeting with Father Christmas and a choice of gift from the toy shop.

Top toddler tip - book a weekday for gentler crowd levels!

When booking your Christmas Experience Tickets, you are only required to book a Father Christmas Experience Ticket for your toddler/child/young adult (this includes personalised visit to Father Christmas, make-a-bear activity, festive sweet treats activity and the choice of a gift from the toy shop). Once you have selected your tickets, on the following page you will be asked to add on any tickets you need for accompanying guests (adults and seniors).

Your ticket includes access to the Farm Park from 9:30am to 7pm, the time on your ticket is when you will meet Father Christmas. All ticket holders have access to the Farm Park and the activities included within your ticket from 9:30am.

The Father Christmas visit should take 10-20 minutes, including arriving shortly before your allocated time, meeting Father Christmas himself and picking a present. Occasionally there is a queue, but if everyone arrives at the correct times it should be fairly prompt. You can explore the Farm Park and our Ox Shed and take part in the additional activities at your leisure - these take around 15 minutes each to complete too.

We do only offer Father Christmas as part of the full Christmas Experience but we hope you will feel that the experience is value for money.

Your baby is very welcome to go through the experience for free however if you would like them to receive a free gift then you would need to book the baby 'Baby (0&1) Meet Father Christmas' ticket.

No. You will need to move to the following page where an accompanying ticket can be added.

No. All Christmas ticket types will get you entry into the Farm Park. 

All tickets purchased online are valid for one occasion, are non-refundable and cannot be used in conjunction with any other offer. If you need to change the date of your booking, there will be a £4 (per person) admin fee. We will do our very best to move your booking (subject to availability). Please forward your booking confirmation email to hello@cotswoldfarmpark.co.uk and let us know which date you wish to change your Christmas visit to.

Yes I’m afraid if we are showing as fully booked on your selected date, this does mean we have sold out of tickets for that particular session. However, if you select a different day there may be time slots available.

I'm afraid we don't have this as an option and also with tickets selling fast, we would advise of possible to get booked in with a date that works for the child as we may not have availability left if we were to activate a gift voucher at a later date.

Dogs are allowed in the visitor centre, the Ox Shed – which includes our shop, restaurant and bar. You can also bring them with you to our holidays site or take them on the Wildlife Walk, which they will no doubt enjoy!

Please be aware, with the exception of assistance dogs, dogs are not allowed in to the park. This is due to the close contact with the animals.

Access to the farm park is included as part of your stay on the campsite. You will need to just book for Father Christmas; if you book for the children's tickets at the time of your choice and then get in contact with the office with your booking reference number and we will be able to add on your accompanying adult tickets for Father Christmas at just £5 each.