Christmas on the Farm FAQs

Do I need to purchase the full Christmas Experience tickets for everyone or just the children?
When booking your Christmas Experience Tickets, you are only required to book a Father Christmas Experience Ticket for your toddler/child/young adult (this includes personalised visit to Father Christmas, make-a-bear activity, festive sweet treats activity and the choice of a gift from the toy shop). Once you have selected your tickets, on the following page you will be asked to add on any tickets you need for accompanying guests (adults and seniors).
 
If I purchase an evening Christmas Experience ticket, when can we access the Farm Park and activities?
Your ticket includes access to the Farm Park from 9:30am to 3pm, the time on your ticket is when you will meet Father Christmas. All ticket holders have access to the Farm Park and the activities included within your ticket from 9:30am. The Farm Park will close at 3pm, so please arrive in time to complete the activities!
 
How long does the experience take to complete?
The Father Christmas visit should take 10-20 minutes, including arriving shortly before your allocated time, meeting Father Christmas himself and picking a present. Occasionally there is a queue, but if everyone arrives at the correct times it should be fairly prompt. You can explore the Farm Park and our Ox Shed and take part in the additional activities at your leisure - these take around 15 minutes each to complete too.
 
Is there a way to just book a slot to just see Father Christmas please?
We do only offer Father Christmas as part of the full Christmas Experience but we hope you will feel that the experience is value for money.
 
I would like to add my baby to the booking but I'm not interested in them meeting Father Christmas?
Your baby is very welcome to go through the experience for free however if you would like them to receive a free gift then you would need to book the baby 'Baby (0&1) Meet Father Christmas' ticket.
 
If I've purchased a child ticket, does this include an accompanying adult?
No. You will need to move to the following page where an an accompanying ticket can be added. We found that quite a few people were confused with the combo tickets last year so for that reason we have taken them away this year so hopefully the booking process will be much simpler.

 
Do I need a Farm Park ticket if I buy a Father Christmas Ticket?
No. All Christmas ticket types will get you entry into the Farm Park. 
 
Can I move my Father Christmas or Light Trail booking or get a refund?
All tickets purchased online are valid for one occasion, are non-refundable and cannot be used in conjunction with any other offer. If you need to change the date of your booking, there will be a £4 (per person) admin fee. We will do our very best to move your booking (subject to availability). Please forward your booking confirmation email to hello@cotswoldfarmpark.co.uk and let us know which date you wish to change your Christmas visit to.
 
I have made a mistake on my booking, who should I contact?
Our friendly team will be able to assist you as best as they can. We advise you to forward your confirmation email (with your booking reference number) to hello@cotswoldfarmpark.co.uk with information on what the issue is. We will aim to respond to you in 48 hours, please note our offices are open Monday – Friday 9AM – 5PM.
 
I’m trying to purchase Christmas Experience Tickets and nothing is showing. Have you sold out?
Yes I’m afraid if we are showing as fully booked on your selected date, this does mean we have sold out of tickets for that particular session. However, if you select a different day there may be time slots available.
 
Is it possible to buy gift tickets?
I'm afraid we don't have this as an option and also with tickets selling fast, we would advise of possible to get booked in with a date that works for the child as we may not have availability left if we were to activate a gift voucher at a later date.

I'm staying on your Holidays site. Can I access the Christmas Experience?
Access to the farm park is included as part of your stay on the campsite. You will need to just book for Father Christmas; if you book for the children's tickets at the time of your choice and then get in contact with the office with your booking reference number and we will be able to add on your accompanying adult tickets for Father Christmas at just £5 each.