Christmas FAQs

Do I need to purchase the full Christmas Experience tickets for everyone or just the children?

When booking your Christmas Experience Tickets, you are only required to book a Father Christmas Experience Ticket for your toddler/child/young adult (this includes personalised visit to Father Christmas, make-a-bear activity, festive sweet treats activity and the choice of a gift from the toy shop). Once you have selected your tickets, on the following page you will be asked to add on any tickets you need for accompanying guests (adults and seniors).

I have booked the Father Christmas Experience and Light Trail at 17:00, however the accompanied adults and senior tickets say entry from 16:00, when can I enter the park?

The adult tickets will show the times that you can enter the park from and to, the child ticket is the time of arrival to meet Father Christmas.

If I purchase an evening Father Christmas & Light Trail ticket, can we attend the farm in the day? Or is our ticket only valid for the farm park from 4pm?

Yes there are two separate tickets for day time and evening. In the day you can visit the farm and meet Father Christmas and in the evening you can get entry to both plus the Enchanted Light Trail. If you wish to enter the farm park before 4PM you will need daytime tickets as well as evening light trail tickets.

Are you having any dog friendly evenings for the Enchanted Light Trail?

Dogs are not permitted in the park or on the light trail. However we may run a one off session, as we did last year that is dog friendly. Please keep an eye on our social media channels and sign up to the newsletter to keep up to date with the latest information.

How long does the two experiences (Father Christmas & Light Trail) take to complete?

The Father Christmas visit should take 10-20 minutes, including arriving shortly before your allocated time, seeing the big man himself and picking a present. Occasionally there is a queue, but if everyone arrives at the correct times it should be fairly prompt. The light trail is a 20 minute walk if you don’t stop, but we suggest you do stop and play/eat and relax during the trip – we put plenty of activities in to keep you busy including meeting our friendly farm animals. Gingerbread making and build a bear activities take around 15 minutes each to complete too.

Is there a price or way to just book a slot to just see Father Christmas please?

We do only offer Father Christmas as part of the full Christmas Experience but we hope you will feel that the experience is value for money.

I would like to add my toddler to the booking but I'm not interested in them meeting Father Christmas?

Your baby is very welcome to go through the experience for free however if you would like them to receive a free gift then you would need to book the baby 'Baby (0&1) Meet Father Christmas' ticket.

If I've purchased a child ticket, does this include an accompanying adult?

No. You will need to move to the following page where an an accompanying ticket can be added. We found that quite a few people were confused with the combo tickets last year so for that reason we have taken them away this year so hopefully the booking process will be much simpler.

I want to visit the light trail and meet Father Christmas. What tickets do I need?

You will need to book a Father Christmas & Light Trail Experience. Book here >>

Do I need a Farm Park ticket if I buy a Father Christmas Ticket?

No. All Christmas ticket types will get you entry into the Farm Park. 

Can I see the light trail in the day?

No, the light trail is an evening-only experience open from 16:00. You will need to purchase a separate ticket to see the lights if you are visiting us for Father Christmas Daytime Experience (10:45 – 14:00) or you can purchase a Christmas Evening Experience ticket which combines meeting Father Christmas & the Enchanted Light Trail.

Can I move my Father Christmas or Light Trail booking or get a refund?

All tickets purchased online are valid for one occasion, are non-refundable and cannot be used in conjunction with any other offer. If you need to change the date of your booking, there will be a £4 (per person) admin fee. We will do our very best to move your booking (subject to availability). Please forward your booking confirmation email to hello@cotswoldfarmpark.co.uk and let us know which date you wish to change your Christmas visit to.

I have made a mistake on my booking, who should I contact?

Our friendly team will be able to assist you as best as they can. We advise you to forward your confirmation email (with your booking reference number) to hello@cotswoldfarmpark.co.uk with information on what the issue is. We will aim to respond to you in 48 hours, please note our offices are open Monday – Friday 9AM – 5PM.

I’m trying to purchase Christmas Experience Tickets and nothing is showing. Have you sold out?

Yes I’m afraid if we are showing as fully booked on your selected date, this does mean we have sold out of tickets for that particular session. However, if you select a different day there may be time slots available.

My child has special needs, which light trail time slot do you recommend I book?

Our twighlight session is one of the first time slots of the day as it's lighter out. This would be a good choice of session for children that don't like the dark or have sensitive eyesight.

Is it possible to buy gift tickets?

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I’m staying with you overnight in the holidays park, are tickets to your Christmas Experience included?

Access to the light trail is included as part of your stay on the campsite. You will need to just book for Father Christmas; if you book for the children's tickets at the time of your choice and then get in contact with the office with your booking reference number and we will be able to add on your accompanying adult tickets for Father Christmas at just £5 each.

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